Terms & Conditions
Last Updated: January 1, 2025
Welcome to Rolls-Royce Dubai. These terms and conditions outline the rules and regulations for the use of our luxury car rental services. By accessing our services and renting a vehicle, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our services.
1. Rental Agreement
- •Rental period begins upon vehicle delivery or pickup.
- •Extensions must be agreed upon 24 hours in advance.
- •Early return is subject to full rental period charges.
- •All rentals require signed agreement and valid documents.
2. Driver Requirements
- •Minimum age of 25 years for all luxury vehicles.
- •Valid UAE driving license or international driving license required.
- •Clean driving record with no major violations in the past 3 years.
- •Additional drivers must be pre-approved and meet all requirements.
3. Security Deposit
- •Security deposit of AED 10,000-25,000 depending on vehicle model.
- •Deposit is fully refundable upon safe return of vehicle.
- •Deposit refund processing time is 14-21 business days.
- •Deposit covers minor damages and traffic fines.
4. Insurance Coverage
- •Comprehensive insurance included with all rentals.
- •Additional liability of AED 5,000-15,000 depending on vehicle.
- •Insurance does not cover negligent or reckless driving.
- •Personal belongings are not covered under vehicle insurance.
5. Usage Restrictions
- •Vehicles must not be used for racing, rallying, or any illegal activities.
- •Smoking is strictly prohibited in all vehicles.
- •Pets are not allowed without prior approval and additional fees.
- •Cross-border travel requires special permission and documentation.
6. Fuel Policy
- •Vehicles are provided with a full tank of premium fuel.
- •Vehicles must be returned with the same fuel level.
- •Refueling charges apply at AED 10 per liter plus service fees.
- •Only premium fuel should be used (98 octane or higher).
7. Mileage Allowance
- •Daily rental includes 250km per day.
- •Weekly rental includes 1,500km per week.
- •Monthly rental includes 4,500km per month.
- •Excess mileage is charged at AED 15 per kilometer.
8. Cancellation Policy
- •Free cancellation up to 48 hours before rental start.
- •50% charge for cancellation within 24-48 hours.
- •Full charge for cancellation within 24 hours.
- •No-show results in forfeiture of full rental amount.
9. Traffic Fines and Violations
- •Renter is responsible for all traffic fines during rental period.
- •Administrative fee of AED 250 per violation.
- •Fines will be deducted from security deposit or credit card.
- •Serious violations may result in immediate rental termination.
10. Vehicle Return
- •Vehicles must be returned at agreed time and location.
- •Late return is charged hourly plus 50% additional fees.
- •Vehicle must be returned in same condition as delivered.
- •Cleaning fees apply for excessively dirty vehicles (AED 500+).
11. Liability and Indemnification
- •Renter assumes full responsibility for vehicle during rental period.
- •Company is not liable for personal injury or property damage.
- •Renter indemnifies company against all claims and losses.
- •Maximum liability is limited to security deposit amount.
12. Governing Law
- •These terms are governed by UAE federal laws and Dubai local laws.
- •Disputes are resolved through Dubai courts.
- •English version of terms prevails in case of translation conflict.
- •Invalid provisions do not affect other terms.
Contact Information
For questions about these Terms and Conditions, please contact us:
Phone: +971 55 816 4922
Email: legal@rollsroycers.com
Address: Downtown Dubai, UAE
Office Hours: 24/7 Customer Service
Acceptance of Terms
By proceeding with a rental, you acknowledge that:
- You have read and understood these terms and conditions
- You agree to be bound by these terms
- You meet all eligibility requirements
- You will comply with all applicable laws and regulations
Ready to Experience Luxury?
If you agree to our terms and conditions, proceed to book your Rolls-Royce experience.
By booking, you agree to these terms and conditions